Cloud Support Engineer
Join a Finnish tech scale-up in its most promising market opportunity to date. The European Cloud is booming, and we need more colleagues to keep our systems running 24/7!
We’re on a mission to be the number #1 European cloud platform. While data sovereignty has become a hot topic in the EU, we can proudly say that we’ve been mastering it since 2011.
UpCloud offers the world’s fastest cloud servers from its 15 datacenters around the world. Our customers run business-critical web applications on our IaaS platform and trust us for exceptional performance and reliability. We are proud and work hard to keep our customers happy - in April, our NPS score was 75, and we kept our CSAT over 90%.
To accelerate this growth, we’re looking for a Cloud Support Engineer to join our international, experienced, EU-based Support team. Despite the title, we are looking for a pure technical customer service pro, and not necessarily an actual engineer ;) We’re looking for a social team player who will be the first and foremost initial contact with our European customers.
Main responsibilities:
Providing an excellent level of support experience via live chat, email, and shared Slack channels
Technical troubleshooting across all IaaS and PaaS products
Occasional handling of non-technical customer questions and account queries
Providing Linux and Windows server-side support and technical troubleshooting
Assisting users with their UpCloud environments to help them better utilise cloud-native products
Creating and maintaining internal & external technical documentation
Responsible for data tagging and analysis to improve service quality
Team cooperation and company-wide collaboration to contribute to our internal improvements
To succeed in the role, you will need to have:
A true customer-serving attitude and drive to deliver Europe’s best technical customer service
A couple of years of experience in technical support and/or customer support-related roles in the internet infrastructure field
Enough understanding of Linux and Windows-based server technologies to be able to advise customers on them
Good understanding of the basics of cloud computing, including networking, servers, and Platform as a Service products
Excellent written and oral communication skills in English
We also appreciate (read: not a must, but a nice plus):
Basic knowledge of Kubernetes, databases, object storage, and Terraform. You will be trained in these technologies, but it doesn’t hurt to know what they are in advance
There’s no place like 127.0.0.1
Why join UpCloud?
UpCloud is in an exciting phase right now, on track for massive growth in the cloud market. We offer a chance to be part of something big, where you can really make a difference! With our awesome team, products, and excellent positioning in the European cloud scene, UpCloud is in the perfect spot for anyone who wants to learn, grow, and shape the future of cloud tech.
You get to join a driven, highly motivated team committed to making a difference in the market. We have a unique market opportunity in Europe with our strong local infrastructure because our biggest competitors are all US-based, which is what makes this such a captivating opportunity to learn and grow.
The pay range for this role is around 2000-3500 euros per month, depending on your location within the EU and seniority, though not set in stone as we assess each case individually.
We (humans, not an AI) review all applications and get back to all our candidates. That is a promise.
Our benefits:
Up to six weeks of annual paid vacation
Flexible and remote-friendly culture
Occupational healthcare
Travel insurance
Sports benefit
Company events and activities
Share Appreciation Rights program
Udemy E-learning platform and budget for training; unlimited business access
Annual company trip
Want to know more about your future team? Check this out: https://upcloud.com/blog/world-class-technical-customer-support-in-under-2-minutes/
- Department
- Support
- Role
- Cloud Support Engineer
- Locations
- EU
- Remote status
- Fully Remote
About UpCloud
UpCloud is a global, innovative, and forward-thinking company with diverse teams in multiple locations around the globe.
Challengers at heart!
We are the architects of the leading European Cloud: a bunch of ambitious doers who refuse to settle for bare minimum industry standards and choose to redefine the bar for excellence instead. We don’t just compete with market giants, but drive the next wave of cloud technology.
Our coming years are dedicated to massive scaling and big wins. The UpCloud way is to custom-engineer superior products that stand apart: a cloud native stack renowned for exceptional scalability, speed, and security. The big cause is European data sovereignty!
Our goal is to consistently break outdated boxes and stir the status quo, to become our industry’s next major success story. While this requires that we give our utmost, our culture remains, and will always remain, unmistakably human-driven.
Dedicated to excellence
Anyone’s strongest reason to be here is simple: to work among the best. UpCloud is a collective of exceptionally skilled professionals.
Our continued growth demands a mindset of professional excellence and a healthy appetite for the unknown. At UpCloud, success means being an active solution-finder: rolling up your sleeves to problem-solve rather than waiting for an existing blueprint – we are the ones to create them!
First-class professionals, first-class treatment
Words are important, but actions speak louder. We prioritize our employees as much as our product quality, and foster a friendly atmosphere that champions Nordic work-life balance.
Once an UpCloudian, one is presented with 100% trust and wide liberties since day one – no questions asked. Our most informal, flat culture enables us to share knowledge, help a colleague wherever we can, and allows everyone to be their authentic, unique selves.